Posted by Glen Nelson - October 10,2018

CONCORD, MA. October 8, 2018– New Horizon Communications, a national provider of Cloud-based and traditional Voice, Internet, Data and Managed Solutions is celebrating 16 years of serving the business community. We are also proud to announce our 7th consecutive year of maintaining an A+ customer satisfaction rating with the Better Business Bureau. “In 16 years, we never veered from the four pillars of our value proposition the we established for our customers:

1) Communications solutions that customers want to buy tailored to their unique requirements
2) The highest Quality of Service Delivery available from any Communications Provider
3) Comprehensive and easy to use Billing and Management tools
4) Personalized Customer account management by Professional Independent Agent Partners

The communications solutions are not unique – what is unique is the emphasis we place on being a single source provider and our Team’s commitment to the overall Customer Experience that has led us to have one of the lowest churn rates in the industry,” said Doug Fabbricatore, CEO of NHC.

“7 years ago, when New Horizon Communications became Accredited they agreed to adhere to the BBB Accreditation Standards, which sets the business apart from their competitors. Accreditation clearly defines what a business has achieved, what it stands for, and what it promises to consumers,” said Paula Fleming, Chief Marketing & Sales Officer of BBB. “BBB Business Accredited Businesses pledge to follow through on their commitments, deliver on their promises, and right any wrongs if an honest mistake has been made.”

Paul Wieners, VP of Operations and a 15- year veteran at NHC, said “NHC prides itself on our ability to consistently deliver a high- quality customer experience during all facets of service delivery. Our teams leverage their many years of experience while embracing the ever- changing technology that has now brought many of our products closer to and into the Cloud. The key to our service delivery is recognizing that issues can occur in the installation process and services can break down for a variety of reasons, but our superior response to them is clearly the differentiating factor that is reflected in our industry leading customer retention and ratings from the BBB.”

About BBB:

BBB provides the ability to check out 3 million businesses nationwide, that consumers can access anytime via BBB’s website, bbb.org. Consumers can make an educated decision on who they want to do business with by researching the business. BBB responds to millions of such inquiries each year, providing information about charity organizations; helping resolve customers’ disputes with businesses through conciliation, mediation, and arbitration; and promoting trust, ethical business standards, and voluntary regulation of business practices.

About New Horizon Communications:

For over 16 years, NHC has served businesses with communications solutions for all industries, single or multi-location and nationwide. Today, we offer UCaaS, SIP, SD-WAN, Managed Network Services, Internet, Data, Collaboration, CCaaS, 4 G LTE & DR solutions, Traditional Phone Lines, Phones, Networking Equipment and Cloud Computing Solutions all on a single billing and operational platform. We have a simple approach–provide communications solutions that customers want backed by unequaled customer care that builds long term relationships. Together with our agent and carrier partners, we are a single source for the communications solution’s businesses are demanding today and in the future. Online dashboard controls, consolidated billing, a single point of contact, and exceptional customer service has solidified NHC’s position as one of the top telecom companies in the country.

One Company. One Bill. Connected.

Glen E. Nelson
VP Marketing & Business Development
Phone: 781-290-4611
Email: nelson@nhcgrp.com

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