The Problem with Multiple Vendors and No Accountability
Customer communications environments evolve over time, often becoming a patchwork of service providers, connectivity types, technologies, security platforms, and management tools. As organizations add locations, users, applications, and cloud services, complexity increases while visibility and accountability decrease.
Too many vendors, too many handoffs, and no single owner of the outcome
Inconsistent service performance across locations, users, and applications
Slow issue resolution that impacts productivity and customer experience