UCaaS

Our UCaaS service sits under our newVoice IP Voice umbrella. As part of the “as a service” movement, NHC unified communications as a service (UCaaS) is a suite of communication services for the enterprise that pairs the tools together and streamlines their delivery to the end customer via our cloud network. 

Our UCaaS service sits under our newVoice IP Voice umbrella. As part of the “as a service” movement, NHC unified communications as a service (UCaaS) is a suite of communication services for the enterprise that pairs the tools together and streamlines their delivery to the end customer via our cloud network. 

What Communication Services Make Up NV UCaaS?

Everything. Telephony, voicemail, chat, voicemail to email, even cloud collaboration services like webinar, meetings, audio and video conferencing, and screen share. Additionally, all of these services are tied to a user who is physically in an office environment, remote, mobile, or all of the above. 

All of the communication tools are accessible via a single application interface from any device. For PC/Mac users, the application is called newVoice Desktop. For mobile users who use iOS or Android devices, the application is called newVoice Mobile. From each application, the user has immediate access to all of these tools. 

With NV UCaaS, you can click to dial from your MS Office suite as well as CRMs like Salesforce™ and Sugar™. Our application also integrates with cloud storage applications like OneDrive and Dropbox. 

Our NV UCaaS suite is more than just a toolbox; it allows users to truly collaborate. Thanks to our MS Outlook integration, users can see other users’ presence status, whether they’re available or in a meeting. Your contacts are updated automatically across all your devices so you have easy access to everyone in your network, both in and outside your organization. 

Our service is boiled down into three user type categories, and you select the category your users fall into. You then subscribe to the license monthly with the ability to mix and match all you want. Each user license comes with a Polycom desktop phone. Here’s a sampling of our user types and associated features:

NVh STANDARD NVh UCaaS NVh UCaaS Pro
MRC $19.99 $24.99 $32.99
Polycom VVX 250 Polycom VVX 250 Polycom VVX 250
Included Features
DID & EXTENSION
VOICEMAIL w/VM to EMAIL
UNLIMITED CALLING
ONLINE PORTAL MANAGEMENT – User & Admin
INCOMING CALL MANAGER – FindME/FollowME
INTERCOM
DEVICE TWINNING (2 devices supported)
CALL PARK/PICKUP
CALL GROUP PARTICIPATION – Call Pick-up, MLHG
LINE STATE MONITORING
DESK PHONE CUSTOMIZATION
(Line key config tool; Commportal)
DEVICE TWINNING (Up to 5 devices supported)
INBOUND INTERNET FAX
DESKTOP APP – PC/Mac
CHAT/IM/SMS
OUTLOOK INTEGRATION
PRESENCE
CONTACT MANAGEMENT
CLICK-TO-DIAL
CALL RECORDING ON DEMAND
MOBILE APP – iOS/Droid
CALL JUMP
VIDEO COLLABORATION –
Standard Room (5 Attendees)
VIDEO COLLABORATION –
Large Room (100 Attendees)
PREMIUM CALL CENTER – Agent/Supervisor
GLOBAL FEATURES
PREMIUM AUTO ATTENDANT – Multi Level*
ADDITIONAL DID/NUMBER
E911 DID – Required (1) Per Location*
OVERHEAD PAGING ZONE
NVb FAX
VIRTUAL USER
ADDITIONAL VOICEMAIL BOX
ACCESSION WEBINAR 100 – Up to 100 Attendees
ACCESSION WEBINAR 500 – Up to 500 Attendees
ACCESSION WEBINAR 1000 – Up to 1000 Attendees

What Communication Services Make Up NV UCaaS?

Explore the Full Communications Stack

Network

Your connectivity is the core of your business. Our Stack leverages various transport mechanisms for high quality, fast bandwidth, anywhere.

Overlay

This is the fun part. With solid access and management layers behind you, you get cloud-centric communications tools to collaborate like a modern enterprise should.

Manage

We deliver transparent network management with proactive notification, visibility, and SD-everything architecture to easily manage multiple networks.

Are You Ready to Stack?

Let’s start working together today.

BEGIN THE PROCESS

Explore the Full Communications Stack

Network

Your connectivity is the core of your business. Our Stack leverages various transport mechanisms for high quality, fast bandwidth, anywhere.

Overlay

This is the fun part. With solid access and management layers behind you, you get cloud-centric communications tools to collaborate like a modern enterprise should.

Manage

We deliver transparent network management with proactive notification, visibility, and SD-everything architecture to easily manage multiple networks.