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What Communication Services Make Up NV UCaaS?
Everything. Telephony, voicemail, chat, voicemail to email, even cloud collaboration services like webinar, meetings, audio and video conferencing, and screen share. Additionally, all of these services are tied to a user who is physically in an office environment, remote, mobile, or all of the above.
All of the communication tools are accessible via a single application interface from any device. For PC/Mac users, the application is called newVoice Desktop. For mobile users who use iOS or Android devices, the application is called newVoice Mobile. From each application, the user has immediate access to all of these tools.
With NV UCaaS, you can click to dial from your MS Office suite as well as CRMs like Salesforce™ and Sugar™. Our application also integrates with cloud storage applications like OneDrive and Dropbox.
Our NV UCaaS suite is more than just a toolbox; it allows users to truly collaborate. Thanks to our MS Outlook integration, users can see other users’ presence status, whether they’re available or in a meeting. Your contacts are updated automatically across all your devices so you have easy access to everyone in your network, both in and outside your organization.
Our service is boiled down into three user type categories, and you select the category your users fall into. You then subscribe to the license monthly with the ability to mix and match all you want. Each user license comes with a Polycom desktop phone. Here’s a sampling of our user types and associated features:
| NVh STANDARD | NVh UCaaS | NVh UCaaS Pro | |
| MRC | $19.99 | $24.99 | $32.99 |
| Polycom VVX 250 | Polycom VVX 250 | Polycom VVX 250 | |
| Included Features | |||
| DID & EXTENSION |  |
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| VOICEMAIL w/VM to EMAIL | |
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| UNLIMITED CALLING | |
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| ONLINE PORTAL MANAGEMENT – User & Admin | |
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| INCOMING CALL MANAGER – FindME/FollowME | |
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| INTERCOM | |
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| DEVICE TWINNING (2 devices supported) | |
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| CALL PARK/PICKUP | |
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| CALL GROUP PARTICIPATION – Call Pick-up, MLHG | |
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| LINE STATE MONITORING | |
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| DESK PHONE CUSTOMIZATION (Line key config tool; Commportal) |
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| DEVICE TWINNING (Up to 5 devices supported) | |
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| INBOUND INTERNET FAX | |
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| DESKTOP APP – PC/Mac | |
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| CHAT/IM/SMS | |
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| OUTLOOK INTEGRATION | |
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| PRESENCE | |
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| CONTACT MANAGEMENT | |
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| CLICK-TO-DIAL | |
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| CALL RECORDING ON DEMAND | |
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| MOBILE APP – iOS/Droid | |
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| CALL JUMP | |
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| VIDEO COLLABORATION – Standard Room (5 Attendees) |
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| VIDEO COLLABORATION – Large Room (100 Attendees) |
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| PREMIUM CALL CENTER – Agent/Supervisor | |
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| GLOBAL FEATURES | |||
| PREMIUM AUTO ATTENDANT – Multi Level* | |||
| ADDITIONAL DID/NUMBER | |||
| E911 DID – Required (1) Per Location* | |||
| OVERHEAD PAGING ZONE | |||
| NVb FAX | |||
| VIRTUAL USER | |||
| ADDITIONAL VOICEMAIL BOX | |||
| newVoice WEBINAR 100 – Up to 100 Attendees | |||
| newVoice WEBINAR 500 – Up to 500 Attendees | |||
| newVoice WEBINAR 1000 – Up to 1000 Attendees | |||