CONCORD, MA. June 13, 2018– New Horizon Communications, a national provider of Cloud-based and traditional voice, internet, Data and Managed Solutions announced that its newVoice family of Hosted PBX services is the newest member of Telarus’ Trusted Sky Alliance.
The TrustedSky testing service is a web-based platform partners can use to test and diagnose network conditions to assist their hosted Unified Communication as-a-Service (UCaaS) customers in identifying network capability and quality. Members of the alliance and their partners have access to this portfolio of web-based tools to streamline the provisioning process allowing for seamless deployment of cloud-based communications solutions.
“Customers and prospects are migrating in increasing numbers from traditional voice to our newVoice Hosted VOIP and Unified Communications platform,” said Glen Nelson, Vice President of Marketing & Business Development, New Horizon Communications. “The tools from TrustedSky will enable our customers to check their network performance prior to newVoice conversion and to help diagnose issues that could effect QOS after installation. TrustedSky not only improves the on-boarding process, it speeds up the delivery of the service essential for organizations like NHC to meet the high demand for VOIP solutions.”
“The service is relatively simple but powerful,” said Karie Huzzey, Channel Manager for TrustedSky. “With the click of a link, users can temporarily turn their machine into a VoIP testing device that can send test calls to beacons installed in data centers. The test VoIP packets created by the end-user’s PC ride along the same path as a ‘real’ VoIP packet, traversing the entire network and recording the result. Based on this simple ‘pitch and catch’ test, TrustedSky lets the user know if they should call their IT department, their ISP, and/or their hosted VoIP provider for assistance. This helps the end-user reach a quicker resolution, shortens the support cycle, and keeps the hosted VoIP providers service queue to a minimum.”
“Outstanding service is core to our philosophy as a leading cloud communications provider. The TrustedSky Beacon provides our customers and partners with a critical resource in delivering great service as nearly every telecom solution is now delivered via the cloud,” said Eric Anderson, Vice President of Technology at New Horizon Communications.
The NHC and Telarus partnership demonstrates a joint commitment to equipping the channel with the technology, tools, and training to accelerate their business growth by taking full advantage of the industry shift from product-based on premises solutions to cloud communications. To learn more about selling NHC through Telarus, call at 877-346-3232 or visit us online at www.telarus.com.
TrustedSky is a joint alliance of leading service providers in the Cloud and Unified Communications market. TrustedSky was formed to solve the broken Cloud support model.
Hosted Cloud applications guarantee that no single support group can satisfy an end user when it comes to performance problems. The goal of TrustedSky is to bring transparency to this process and create a self-service workflow that accelerates the time to solution between an end-user, the end-user’s IT staff and the Cloud provider.
About New Horizon Communications:
New Horizon Communications is a business telecommunications leader serving customers in our 16th year. NHC is different from other business telecom providers because we are a fully-certified, regulated telephone utility in 48 states plus DC, offering a full range of Cloud, IP and traditional communications services including SD-WAN and Managed Services, Cloud Hosted VoIP, SIP, traditional POTs, Conferencing and UcaaS collaboration, Broadband, Ethernet private line, wireless 4G LTE back-up, CCaaS (Call Center Solutions) and related Customer Premise Equipment. Online dashboard controls, consolidated billing, a single point of contact, and exceptional customer service has solidified NHC’s position as one of the top telecom companies in the country. Together with our agent and carrier partners, we are a single source for the communications solutions businesses are demanding today and in the future.
Please visit us at: http://nhcgrp.com.
NHC MEDIA CONTACT: Glen E. Nelson VP Marketing & Business Development Phone: 781-290-4611 Email: firstname.lastname@example.org
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