Helping businesses meet the emerging IT challenges of 2024 requires innovative connectivity solutions. With 66% of organizations planning to increase their IT budgets this year,¹ NHC’s Communications STACK™ equips you to help customers gain the network resilience and efficiency they need to face rising costs and complexity in managing multi-cloud architectures, remote workforces, and advanced security threats.

Read on to learn how the STACK’s layers work together to tackle network obstacles – so you can guide customers to the right solutions to drive productivity, efficiency, and competitive advantage in 2024 and beyond.

Access Layer of Network Services: The Foundation for Robust Connectivity

Network Services establish reliable connectivity foundations to help businesses overcome costly downtime from unstable connections, which cost 61% of businesses at least $100,000 per hour in 2023.² The Access Layer also aids in adapting network capacity to fluctuating business demands. By providing robust, customized networks and cutting-edge technologies, you can empower customers with continuity and efficiency.

The Access Layer of Network Services delivers:

• Uninterrupted Connectivity: Fast, scalable connections ensure continuous business operations, providing an uninterrupted service essential for maintaining efficiency.
• Customized Network Options: Our dedicated public and private networks allow clients to tailor their network solutions to their specific security and operational requirements.
• Advanced Technological Applications: This layer incorporates the latest technologies to provide an agile framework that can adapt to emerging digital trends and ensure businesses remain ahead of technological advancements.

Overlay Services: Enhancing Communication and Collaboration

Overlay Services improve communication in the digital workspace, addressing challenges like fragmented communication systems and remote workforce management. This layer consolidates solutions into integrated communication systems that connect distributed teams across locations and devices to ensure seamless collaboration.

The Overlay Services layer offers:

• Integrated Communication Tools: These tools enhance collaboration across various platforms, overcoming remote work collaboration issues by offering cloud-based communication solutions.
• Empowering Remote Work: Cloud-based tools facilitate efficient collaboration and information sharing for a more efficient and productive remote work experience.
• Seamless Integration: A smooth communication workflow addresses the need for seamless integration across communication platforms, which is crucial for today’s interconnected business environments.

Managed Services: Strategic Network Management and Support

Managed Services provide comprehensive network management, resolving issues like high costs and overburdened IT staff. Over half (52%) of business leaders say they’re struggling with a shortage of IT workers.³ This layer alleviates the strain on IT resources by reducing the day-to-day operational load, enabling staff to focus on growth and innovation instead.

With the Managed Services layer, your customers get:

• Proactive Network Monitoring: Continuous oversight enables faster issue resolution to minimize downtime, ensure network reliability, and improve overall operational efficiency.
• Cost-Effective Asset Management: Managed network solutions streamline network management processes, addressing traditional network management’s high costs and complexities.
• Reduced IT Workload: By allowing IT professionals to focus more on strategic growth rather than day-to-day operational challenges, this layer reduces the burden on IT staff and lets them contribute more effectively to business growth.

As we move into 2024, NHC’s Communications STACK™ is here to give your customers the network resilience and efficiency they need to stay ahead of the competition. It’s not just a solution – it’s a strategic partnership built to guide businesses through the complexities of modern network management. 

Ready to give your customers what they need to achieve more in the new year? Get started with the Communications STACK™ today!

Sources:

1. https://www.spiceworks.com/research/state-of-it
2. https://newrelic.com/resources/report/observability-forecast/2023/state-of-observability/service-level-metrics
3. https://connect.comptia.org/content/research/it-industry-trends-analysis