Unified Communications as a Service (UCaaS) has made it easier for teams to connect, collaborate, and stay productive wherever they’re working. But for highly regulated industries, adding a UCaaS platform can introduce compliance risks that threaten data privacy and security – a top concern for 51% of business leaders in PwC’s 2025 Global Compliance Survey.1

The good news is that modern UCaaS solutions can give businesses in healthcare, finance, and government the tools they need to work efficiently, without putting security or compliance at risk. Keep reading to see how.

4 Security Features in UCaaS Compliance Solutions

Not all UCaaS platforms are built to meet industry regulations. If your organization handles sensitive information like health records, payment data, or government documents, you’ll need to choose a solution with the right built-in protections. Here’s what to prioritize:

1. End-to-End Encryption

End-to-end encryption secures communications from the moment you send them until they reach your intended recipient. Whether it’s a voice call, video meeting, or chat message, the data is protected so that no one else – not even the service provider – can access it in transit. This is a requirement for compliance with standards like HIPAA and CJIS, where privacy is critical.

2. Secure Access Controls

Security isn’t just about protecting the data itself; it’s also about managing who can access it. UCaaS solutions should offer strong access control features, including multi-factor authentication (MFA), role-based permissions, and user activity logs to prevent unauthorized users from entering the system or viewing restricted information.

3. Audit-Ready Reporting

Having clear records at your fingertips can make internal audits or regulatory reviews go more smoothly. UCaaS platforms with built-in reporting features automatically track user activity, login attempts, security events, and system changes to support compliance efforts and help your teams spot potential risks before they become bigger problems.

4. Data Residency and Retention Policies

Many compliance regulations require organizations to know where their data is stored and how long it’s retained. Look for a UCaaS provider that allows for customizable data residency settings to ensure your information stays within approved geographic regions, as well as support for short- and long-term retention configurations, to make it easier for your IT teams to align communication practices with legal requirements.

Tailoring UCaaS to Industry Requirements

Different industries face different compliance expectations. A flexible UCaaS solution can be configured to support the standards that matter most to your organization:

• Healthcare: UCaaS platforms support HIPAA compliance with features like encryption, secure storage, and Business Associate Agreements (BAAs).
• Finance: Providers can offer integrations with secure payment systems and tools that support PCI DSS logging and access control.
• Government: Platforms can meet government-specific security frameworks like CJIS or FedRAMP, helping ensure classified data stays protected.

While every industry has its own set of rules, the goal is the same – keeping sensitive information secure while staying connected. UCaaS compliance solutions can help you meet those goals without adding unnecessary complexity.

Partner With NHC for UCaaS Compliance Solutions

Regulated industries shouldn’t have to choose between modern communication tools and meeting compliance standards. With the right setup, UCaaS can help your team stay connected, secure, and aligned with the regulations that matter to your business.

However, bringing UCaaS into a regulated environment takes an experienced partner. At NHC, we work with businesses to design solutions that support the compliance demands of highly regulated industries without slowing down communication. Contact us today to learn more about how our compliance-ready UCaaS offerings can help you or your clients meet industry standards.

Sources:

1. https://www.pwc.com/gx/en/issues/risk-regulation/global-compliance-survey.html