Many businesses still rely on older voice and data systems simply because they’ve always worked. But over time, those systems tend to create more problems than they solve, which could be why 64% of CEOs said they’re worried about outdated IT in a 2024 report.1 Whether it’s unpredictable outages, rising support costs, or limited flexibility, legacy telecom setups can quietly chip away at your budget and productivity.

Read on to learn how taking the time to review your current setup through a legacy telecom cost analysis can help you understand the full picture.

Rising Maintenance Costs

Older telecom systems rely on hardware that’s becoming increasingly expensive to service. As manufacturers discontinue parts and skilled technicians retire, you might find that maintaining legacy systems becomes a costly cycle.

Businesses tend to face high support fees from specialized vendors who are among the few still servicing older technology. And even with costly repairs, legacy systems are prone to recurring issues that create a loop of expense without any long-term stability.

A cost analysis can help highlight how much you’re spending to maintain older systems – and whether it makes sense to keep going down that path.

Downtime and Productivity Loss

One of the most overlooked costs of legacy telecom infrastructure is downtime. Outages don’t just impact your IT teams – they slow down your entire business with:

• Service Interruptions: Dropped calls, poor audio quality, and system crashes can make it harder for your team to connect with each other and with customers.
• Lost Revenue: Even a short disruption to your communication systems can lead to missed opportunities. When customers can’t reach you, they may simply move on.
• Reputation Risks: Reliable service plays a big role in building trust. If communication problems happen too often, it can impact how customers view your business.

A legacy telecom cost analysis can help you connect the dots between technical issues and lost productivity, giving you a clearer view of the business impact.

Operational Inefficiencies

Beyond outages and maintenance, many legacy systems simply weren’t built for how people work today. Whether your team is remote, hybrid, or growing fast, older tools can make it harder to keep up.

With traditional telecom systems, adding new users or locations typically requires expensive, time-consuming hardware changes. They also can’t provide the flexibility that remote and hybrid employees need to stay connected outside of the office.

When you add it all up, the cost of inefficiency can be just as significant as any invoice. A cost analysis helps you pinpoint these issues and explore better options.

Move Beyond Legacy Telecom Infrastructure With NHC

If your business is starting to feel the strain of an aging telecom setup, you’re not alone – and you’re not stuck. A legacy telecom cost analysis is a simple first step toward understanding where you are and where you could go next.

At NHC, we help businesses transition from outdated systems to modern, future-ready communications infrastructure. NHC’s voice solutions are designed to reduce costs, eliminate downtime, and provide the flexibility your clients need to thrive. If your business clients are ready to leave the hidden costs of legacy telecom behind, contact the NHC team today.

Sources:

1. https://www.techtarget.com/searchdatabackup/feature/The-cost-of-downtime-and-how-businesses-can-avoid-it