Traditional, copper-based Plain Old Telephone Service (POTS) lines have been the backbone for critical systems like fire alarms, security systems, and elevator emergency phones for decades. But as more carriers phase out POTS infrastructure, businesses that rely on these lines may soon run into serious issues – not just with service disruptions, but with meeting compliance requirements.

If your organization depends on always-on systems tied to copper lines, it’s time to look at replacement options. Here’s a quick guide to staying compliant with industry standards when switching away from POTS.

Why Have Traditional POTS Lines Declined?

The FCC announced in 2017 that carriers must retire their copper networks,1 and many service providers are doing exactly that. As a result, businesses are starting to notice:

• Higher maintenance costs for aging copper infrastructure.
• Service reliability issues due to reduced carrier investment.
• Fewer trained technicians available to repair legacy systems.

For safety systems still tied to aging POTS lines, the risk of service interruption is only going to grow.

Compliance Risks of Keeping POTS Lines

Many compliance frameworks and safety codes require specific systems to maintain continuous connectivity. These often include:

• Fire alarm panels that must meet NFPA standards.
• Elevator emergency phones that must operate during outages.
• Security and monitoring systems that must send alerts without interruption.
• Healthcare communication systems that must support patient safety and emergency response.
• School and campus alert systems that must remain functional during critical incidents.

If a POTS line fails and an emergency system can’t work, your organization could be in violation of these regulations – leading to fines, liability issues, and even operational shutdowns. For sectors like healthcare, hospitality, and commercial real estate, the stakes are even higher.

3 Benefits of Modern POTS Replacement Solutions

Moving away from POTS doesn’t have to mean losing the reliability your systems need. In fact, it’s an opportunity to improve performance while making compliance easier. Here are a few benefits of switching to a modern POTS replacement solution:

1. Built-In Compliance Features

Newer solutions, like NHC’s wireless POTS replacements, are built with regulations like NFPA, ADA, and local codes in mind. You don’t have to piece together workarounds – these systems are designed to meet compliance standards from day one.

2. Wireless or IP-Based Reliability

Modern replacements often use LTE, VoIP, or hybrid options that stay online during power outages or internet disruptions. With battery backup and automatic failover, these systems are built for dependability.

3. Lower Operational Costs

Replacing POTS can also reduce monthly expenses. Many organizations see long-term savings thanks to lower maintenance needs and more predictable pricing.

Reach POTS Replacement Compliance With NHC

If your business still uses POTS lines for critical safety or compliance-related systems, consider making the switch to a modern alternative. Staying compliant is important – but so is protecting your people, avoiding service gaps, and reducing costs.

At NHC, we help partners and their customers replace aging infrastructure with modern, reliable solutions that meet industry standards. Contact us today to learn how our compliance-ready POTS replacement options can support your business for years to come.

Sources:

1. https://www.fcc.gov/fcc-adopts-new-technology-transitions-rules-and-invites-comment-proposed-elimination-outreach