What Makes UCaaS Platforms Effective?

Comprehensive communication in a business just doesn’t happen without the right technology. It can’t be fragmented or pieced together willy nilly. And now that the majority of the workforce is remote, it’s more important than ever to have the right UCaaS platforms in place that enable your clients to be more productive and improve collaboration. 

UCaaS improves business efficiency, reduces costs, and enhances productivity. Businesses are realizing that in order to foster an intuitive and agile workforce, a flexible communications solution is essential. 

IDG Quick Pulse reports that 28% of small and medium-sized organizations have chosen UCaaS, and another 56% plan to incorporate it into their network within the next 1-3 years.1 The right UCaaS solution delivers the latest communications technology while lowering costs and benefiting organizations with a guaranteed service level agreement. Most of your customers would find that combination difficult to achieve internally.

And since a picture is worth a thousand words, here’s a video that details effective UCaaS platform components and shows what a great user experience looks like, as found in THE Communications StackTM from NHC. Read on to learn more about what makes a UCaaS platform effective.

Components That Comprise an Effective UCaaS Platform

Your clients should be able to depend on the right mix of collaboration and communication tools and apps that include:

  • Telephony
  • Voicemail
  • Chat
  • Voicemail to email
  • Webinar meetings
  • Audio and video conferencing
  • Screen share

Cloud PBX and VoIP are at the heart of UCaaS and are evolving. Systems that include high-quality voice with recording features, AI call routing, and sentiment analysis are part of the next generation of UCaaS platforms.2

Video and meeting solutions are equally important – especially since the rise of remote work during the pandemic.There is increasing demand for services that offer more intimate methods of communication. UCaaS can incorporate video conferencing platforms to make it easier to collaborate for work teams and clients, no matter their location. 

And the cloud ensures team members don’t need to be in the same room to work together on projects. It’s now possible to share files, host conversations, and launch presentations from a laptop, smartphone, or tablet from anywhere in the world.

Technologies Aren’t the Only Advantages of UCaaS

Another great benefit of UCaaS is its affordability. With UCaaS, small businesses can have these same tools and apps as enterprise companies without breaking the bank. 

UCaaS takes your aligned communications strategy to the next level by incorporating the cloud, and these cloud-based services save organizations time and money. They also eliminate capital hardware investments, which can be used in other areas that grow the business. 

Cloud-based services can scale up or down as needed, and pay-as-you-go solutions help keep ownership costs to a minimum.

NHC Is Here to Help

If your clients don’t have the right mix of remote access communication tools necessary for effective collaboration, we can help. Contact us today and we’ll help ensure future success by delivering the industry’s most effective UCaaS platform to your clients. 

If you want to stay competitive, partner with us and get THE Communications StackTM in your arsenal. With the right UCaaS platform, your clients will stick with you for life.

Sources cited:

  1. https://www.bcmone.com/blog/reasons-to-make-the-move-to-a-ucaas-provider/
  2. https://www.uctoday.com/unified-communications/ucaas/what-is-ucaas/